An item I'm interested in isn't showing up in the portalUpdated 9 days ago

We're sorry about that! There are a few reasons this can be happening. The best thing to do is to place an additional order on the regular website for the desired item and return your original item as planned through the portal. If you're worried about your discount, shoot us a note, and we'll see what we can do! 

Return fee, no problem, we'll waive the fee once you submit your return and have placed your new order, just let us know =]