How long will it take for you to process my exchange/ return?Updated 16 days ago

Once we receive your package, we aim to process your return within 14 days—that's 14 days from the day the package is delivered to our office. Once your return is processed, please allow 2-5 business days for it to post to your account. Feel free to reach out with any other questions!

Our office is located in a very large building with a mail center that receives packages for all of the businesses we share space with. It usually takes them a few days from the day of delivery to sort the mail and get it to our office.

To qualify for a complete refund, products must be clean and pet-hair-free. If your item is excessively covered in pet hair or returned to us in unsellable condition, for example, balled up, you will not be eligible for a refund, and your item will be shipped back to you. We are subject to charging a damages fee of up to the value of the garment for any item returned with soiling and signs of wear, including but not limited to body or pet hair.