Treet/Pre-Loved FAQs
We’ve created this space for you to have the best, easiest, and safest shopping experience for finding and purchasing our secondhand items. All posts are reviewed prior to going live, and your purchases are backed by Treet Protection, so you’re guara
This site is the official destination for buying and selling our secondhand items. This is where our secondhand community lives, which means you’ll get the best value for your item and be able to sell it fast. Plus, you can easily list items by findi
Listing your item is easy! Simply click “Sell your item” in the upper right-hand corner, create an account (tip: use the same email you’ve used to purchase from our main site so you can see your order history), and go through the listing process. Onc
The seller does! You may select any price as you see fit for your item. Please note that there may be a minimum or maximum price point for all items.
The Treet Team reviews every item before it goes live. They’re verifying several things about your post:. Your pictures are accurate and high quality. Any quirks are accurately described. The condition you selected accurately reflects your image. The
As a Seller on the Pre-Loved site, you have two choices for receiving your funds: cash or store credit:. If you choose store credit, there is no fee and you earn an extra 10%! (i.e. Selling an item for $100 gives you $110 credit back to the main bran
Once your item is delivered and verified (manually by the buyer or auto-verified after 72 hours — whichever is first), you’ll receive an email asking how you’d like to redeem your funds: cash or credit. You can make your preferred selection by loggin
After someone purchases your item, you’ll receive an email that includes a prepaid shipping label for you to print and use to ship your item within 6 days, so that it scans in by Day 7.
The buyer pays a pre-determined flat rate at checkout for shipping.
After completing your order, an email is sent to the Seller with a prepaid shipping label and they’re encouraged to ship immediately. It usually takes around 3 days for Sellers to get items in the mail, but it can take up to 7 days. On the rare occas
All orders made through the site are backed by Treet Protection: get the item that was promised in the condition it was promised in, or receive a full refund. In order to receive a refund for your order, you must file a Misrepresentation Claim within
You’ll receive the code via email upon selecting the credit option. This credit will be valid for a single checkout. While you can buy multiple items at once with your credit, you will not be able to use the same code again. If you have multiple code
If your Buyer submits a Claim, Treet will notify you immediately and will review it in accordance with the Treet Protection Policy. Your funds will be on hold until a decision has been reached. If the Claim is accepted, Treet will provide the Buyer w
As long as the item is initially scanned in by the postal provider, you'll be paid in full if it were to get lost or stolen anywhere on its journey.