Returns & Exchanges FAQ here!
For US-based returns: Head over to our portal. Using your order number and email, you can print out a return label, or exchange your items for a different size or item. For Canadian returns, you can head over to our portal to process your return. The
We know that making your way to the post office to get that return in the mail can be a huge barrier for all of us! We are super excited to let you know that effective immediately, you will now be able to utilize the LOOP portal to process your retur
Our office is located in a very large building with a mail center that receives the packages for all of the businesses we share space with. It usually takes them a few days from the day of delivery to sort the mail and get it to our office. Once we r
You can put it right back into the bag/ box that your items were originally shipped in. If you couldn’t contain your excitement and tore open that bag/box, no problem; you can use any shipping container. Just let us know so that we put the appropriat
We stand behind every product we make. If there is an issue with your purchase, please head over to our portal to let us know. Be sure to select the reason as damage or wrong item. It'll require you to attach at least one image of the affected area s
If you think you've received the wrong item, please head over to our portal to let us know. Be sure to select the reason as damage or wrong item. It'll require you to attach at least one image of the affected area so we can better assist you. This is
Final Sale Items are not eligible for refunds, exchanges, or store credit.