Returns & Exchanges

What is Your Return and Exchange Policy?

For US & Canadian customers eligible products from Kirrinfinch.com that can be returned or exchanged must be new, unworn, unwashed, and unaltered items. All original tags and labels must be attached or your return will be considered worn and rejected

How can I Return or Exchange An Item?

For US-based returns or exchanges: Head over to our portal. Using your order number and email, you can select items for return or exchange, and print out a return label.For Canadian returns, you can head over to our portal to process your return. The

How long will it take for you to process my exchange/ return?

Once we receive your package, we aim to process your return within 21 days—that's 21 days from the day the package is delivered to our office. Once your return is processed, please allow 2-5 business days for it to post to your account. Feel free to

I'm in Canada, can I make a return?

I made a Return From Canada, when can I expect my refund?

We're asking our Canadian customers to let us know if they haven't received an update on their return five weeks after dropping it off at their local post office. The five weeks include 14 days for international shipping and our standard 21 days for

What packaging should I use for an exchange or a return?

You can put it right back into the bag or box that your items were originally shipped in. If you couldn’t contain your excitement and tore open that bag or box, no problem; you can use any shipping container. Please keep in mind that if the item is d

What Happens if an Item Arrives Damaged?

We stand behind every product we make. If there is an issue with your purchase, please head over to our portal to let us know. Be sure to select the reason as damage. You will need to attach at least one image of the affected area so we can better as

What Happens If I Receive The Wrong Item?

We're so sorry!. If you've received the wrong item, please head over to our portal to let us know. Be sure to select the reason as damage or wrong item. You'll need to attach at least one image of the item showing it isn't the correct item. This is t

What is the return policy for final sale items?

Final Sale Items are not eligible for refunds, exchanges, or store credit. However, you can sell them on our pre-loved platform https://kirrinfinch.treet.co/about/info.

What should I do if an item from my order is missing?

We apologize for any inconvenience and are here to resolve the issue promptly. In the case that an item from your order is missing:

How can I return an item outside of the return window?

Thanks for giving those items a try! For items outside of our return policy, we unfortunately can't accept them; however, you can sell your item to receive cash or store credit here. Many folks find this option straightforward and helpful since you c

An item I'm interested in isn't showing up in the portal

We're sorry about that! There are a few reasons this can be happening. The best thing to do would be to place an additional order for the desired item and return your original item as planned. Return fee, no problem, we'll waive the fee once you subm

I'm stationed at an APO,FPO, DPO how can start a return/exchange?

Dress Shirt Exchange Unavailable

Currently, dress shirts are unavailable for exchanges because they are on pre-order. To ensure a smooth experience, please place a new order for a dress shirt. When returning a dress shirt, you can choose store credit and place a new order once your