Returns & Exchanges FAQ here!
For US & Canadian customers eligible products from Kirrinfinch.com that can be returned or exchanged must be new, unworn, unwashed, and unaltered items. All original tags and labels must be attached. If your item is covered in pet hair or soiled, it
If your item is excessively covered in pet hair or returned to us in unsellable condition for example balled up, you will not be eligible for a refund and your items will be returned to you. For US-based returns or exchanges: Head over to our portal.
Once we receive your package, we aim to process your return within 14 days—that's 14 days from the day the package is delivered to our office. Once your return is processed, please allow 2-5 business days for it to post to your account. Feel free to
We are super excited to let you know that effective immediately, you will now be able to utilize the return portal to process your return and generate a label for your package. The cost of the shipping label fee, in addition to our standard process f
We're asking our Canadian customers to let us know if they haven't received an update on their return five weeks after dropping it off at their local post office. The five weeks include 14 days for international shipping and our standard 21 days for
You can put it right back into the bag or box that your items were originally shipped in. If you couldn’t contain your excitement and tore open that bag or box, no problem; you can use any shipping container. Please keep in mind that if the item is d
We stand behind every product we make. If there is an issue with your purchase, please head over to our portal to let us know. Be sure to select the reason as damage. You will need to attach at least one image of the affected area so we can better as
We're so sorry!. If you've received the wrong item, please head over to our portal to let us know. Be sure to select the reason as damage or wrong item. You'll need to attach at least one image of the item showing it isn't the correct item. This is t
Final Sale Items are not eligible for refunds, exchanges, or store credit. However, you can sell them on our pre-loved platform https://kirrinfinch.treet.co/about/info.
We apologize for any inconvenience and are here to resolve the issue promptly. In the case that an item from your order is missing:.
Thanks for giving those items a try! For items outside of our return policy, we unfortunately can't accept them; however, you can sell your item to receive cash or store credit here. Many folks find this option straightforward and helpful since you c
We're sorry about that! There are a few reasons this can be happening. The best thing to do would be to place an additional order for the desired item and return your original item as planned. Return fee, no problem, we'll waive the fee once you subm